Privacy Policy

Personal data refers to any information that can identify an individual, including but not limited to names, email addresses, contact numbers, residential addresses, passwords, and payment information. At Skyglobals, we collect your personally identifiable information in the following circumstances:

• When you make a reservation or select a package through our Website, or with the help of our customer service team;
• When you register with us, request information on holiday packages, subscribe to newsletters, enter competitions, share experiences, or provide details about a holiday package;
• When you create a free account on our Website, participate in surveys, or give us feedback;
• When you engage with us at online or offline events or voluntarily provide your details for promotions.

We use personal information to deliver the services you request. If we utilize your information, including personal data, for marketing our services, we will offer you the option to opt-out. At Skyglobals, your personal information may be used for various purposes, including but not limited to:

(i) resolving disputes; (ii) troubleshooting issues; (iii) ensuring a safe service; (iv) collecting owed fees; (v) addressing consumer interests; (vi) informing you about offers and updates; (vii) personalizing your experience; (viii) detecting and preventing fraud; (ix) enforcing our terms and conditions; (x) conducting research to enhance customer experience; (xi) performing periodic audits; and (xii) sending you important notices or information as described at the time of collection.

Promotions & Marketing: Marketing promotions, research, and programs help us identify your preferences, develop offerings, and enhance user experience. Skyglobals frequently sponsors promotions to provide users with opportunities to win exciting travel-related prizes. The personal information collected for these activities may include contact details and survey responses. We use this information to notify contest winners and leverage survey insights to create promotions and improve our products.

We may share the personal information obtained from you with our corporate entities and affiliates to:

• Assist in identifying and preventing identity theft;
• Combat fraud and other potentially illegal activities;
• Link related or multiple accounts to prevent the misuse of our services;
• Facilitate joint or co-branded services you request, where such services are offered by multiple corporate entities.

Entities and affiliates receiving your personal information from Skyglobals will not market to you unless you explicitly opt-in. We may disclose personal information under the following circumstances:

• If required by law or law enforcement for the investigation of civil or criminal offenses;
• If necessary to respond to subpoenas, court orders, or other legal processes;
• To legal, financial, or other professional advisors of Skyglobals;
• To uphold the terms of our policy;
• To address claims that any content infringes on third-party rights;
• To ensure the rights, property, or personal safety of our users and the general public are protected.

We may share data, including personally identifiable information about you, with our parent company, subsidiaries, or business partners committed to meeting your online needs and related services worldwide. This data will be shared solely to enhance your browsing experience. These entities will treat your information as protectively as they do their own. You can expect us to share some or all of your information to continue providing services, and the entities receiving your information will be required to adhere to this policy regarding your personal information.

Option to opt-out: You may opt out of receiving non-essential promotional and marketing communications from Skyglobals and our partners after setting up your account. To unsubscribe, please contact us at sales@skyglobals.com. All information you provide is voluntary, and you can withdraw your consent at any time; however, doing so will result in the inability to use our services.

Advertisements on the website: Skyglobals may use third-party advertising websites to display ads when you visit our website. We cannot confirm or guarantee the privacy practices of these third-party sites and disclaim any liability for losses arising from privacy infringements.

International transfer of information: Skyglobals' corporate office is located in Gurgaon, Haryana, India. As a result, customer data will be accessible to Skyglobals' offices and appointed agents in India. This means that customer data may be transferred to and stored outside of your country and the European Economic Area (EEA).

Rights of EU data subjects: If you are a resident of the EU, you have certain rights regarding the customer data we hold about you. EU residents can exercise these rights by submitting a request directly to dpo@skyglobals.com.

• Right to information: includes contact details for the DPO, the purposes for processing, and individual rights.
• Right to access: access the personal information that is processed.
• Right to erasure: (“Right to be forgotten”).
• Right to rectification: correct inaccurate data.
• Right to restriction: restrict processing of data.
• Right to data portability: of the personal information supplied to Skyglobals.
• Right to object: (opt-out) to processing (unless Skyglobals has compelling legitimate grounds).

Confidentiality of information: You acknowledge that we may provide you with certain confidential information not available on the public domain of our Website. You agree not to disclose this confidential information without our prior written consent.

Disclaimer: As a user of the Website and App, you understand and accept full responsibility and risk associated with your use of these platforms, the internet, and any documents you post or access. Your usage is subject to our Policy, and if you do not agree, we kindly ask that you refrain from using Skyglobals.