Skyglobals (“we/ us/ our/ SG”) values the trust you place in SG and our website, skyglobals.com ("Website"). We uphold the highest standards to ensure secure transactions and protect your privacy. This policy explains how your information is collected, used, disclosed, transferred, and stored by us. We are committed to safeguarding your personal information. By using our services through the Website, you agree to this Privacy Policy. For questions, contact sales@skyglobals.com. As a GDPR-compliant company, our data protection officer can be reached at sales@skyglobals.com.

Overview

This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your personal data. We recognize the trust you place in us when sharing your information online, and we prioritize ensuring the security and confidentiality of the personal data you provide when using Skyglobals' Website or services.

1. Collection of your personal information
2. How we utilize your personal data
3. Use of demographic and profile information
4. Parties with whom we share your personal information
5. Duration for which we retain your personal data
6. Cookies policy
7. How we safeguard your personal data
8. Updates and amendments to the policy
9. Sharing of travelers’ photos and videos
10. Security measures
11. Option to opt-out
12. Advertisements on the website
13. International transfer of information
14. Rights of EU data subjects
15. Confidentiality of information
16. Disclaimer
17. Grievance officer

1. Collection of your personal information

   Personal data refers to any information that can identify an individual, including but not limited to names, email addresses, contact numbers, residential addresses, passwords, and payment information. At Skyglobals, we collect your personally identifiable information in the following circumstances:

   1. when you make a reservation or select a package through our Website, or with the help of our customer service team;
   2. when you register with us, request information on holiday packages, subscribe to newsletters, enter competitions, share experiences, or provide details about a holiday package;
   3. when you create a free account on our Website, participate in surveys, or give us feedback;
   4. when you engage with us at online or offline events or voluntarily provide your details for promotions
2. How we utilize your personal data

   We use personal information to deliver the services you request. If we utilize your information, including personal data, for marketing our services, we will offer you the option to opt-out. At Skyglobals, your personal information may be used for various purposes, including but not limited to: (i) resolving disputes; (ii) troubleshooting issues; (iii) ensuring a safe service; (iv) collecting owed fees; (v) addressing consumer interests; (vi) informing you about offers and updates; (vii) personalizing your experience; (viii) detecting and preventing fraud; (ix) enforcing our terms and conditions; (x) conducting research to enhance customer experience; (xi) performing periodic audits; and (xii) sending you important notices or information as described at the time of collection.
   
   Promotions Marketing:Marketing promotions, research, and programs help us identify your preferences, develop offerings, and enhance user experience. Skyglobals frequently sponsors promotions to provide users with opportunities to win exciting travel-related prizes. The personal information collected for these activities may include contact details and survey responses. We use this information to notify contest winners and leverage survey insights to create promotions and improve our products.

3. Use of demographic and profile information

   To enhance our product and service offerings, Skyglobals may periodically collect and analyze demographic and profile data regarding your activity on our website. We use your IP address to diagnose server issues, administer our services, and gather broad demographic insights. Occasionally, we may invite you to complete optional online surveys, which may ask for your contact and demographic information (such as zip code, age, or income level). This data helps us tailor your experience, providing content that aligns with your interests and preferences.

4. Parties with whom we share your personal information

   We may share the personal information obtained from you with our corporate entities and affiliates to

   1. assist in identifying and preventing identity theft,
   2. combat fraud and other potentially illegal activities;
   3. link related or multiple accounts to prevent the misuse of our services;
   4. facilitate joint or co-branded services you request, where such services are offered by multiple corporate entities.

   Entities and affiliates receiving your personal information from Skyglobals will not market to you unless you explicitly opt-in. We may disclose personal information under the following circumstances:

   1. if required by law or law enforcement for the investigation of civil or criminal offenses;
   2. if necessary to respond to subpoenas, court orders, or other legal processes;
   3. to legal, financial, or other professional advisors of Skyglobals;
   4. to uphold the terms of our policy;
   5. to address claims that any content infringes on third-party rights;
   6. to ensure the rights, property, or personal safety of our users and the general public are protected.

   We may share data, including personally identifiable information about you, with our parent company, subsidiaries, or business partners committed to meeting your online needs and related services worldwide. This data will be shared solely to enhance your browsing experience. These entities will treat your information as protectively as they do their own. You can expect us to share some or all of your information to continue providing services, and the entities receiving your information will be required to adhere to this policy regarding your personal information.

5. Duration for which we retain your personal data

   We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or statutory reporting requirements. To determine the appropriate retention period, we consider factors such as the nature and sensitivity of the data, potential risks from unauthorized use, and applicable legal requirements. Certain information may be retained even after your account is closed if it is necessary to meet our legal obligations, maintain security, prevent fraud and abuse, or enforce our rights.

6. Cookies policy

   We use our own and third-party data collection devices, such as cookies, on certain pages of our website. Cookies are small files stored on your hard drive that help us provide services tailored to your needs and preferences. Some features are only available through cookies, which may be used whether or not you register with us. Third-party vendors, such as Google, may also use cookies to serve advertisements based on your visits to our site. You can visit their websites to opt out of cookies for interest-based advertising if they provide that option. We store both permanent and temporary cookies on your computer, but these do not contain any personally identifiable information.

7. How we safeguard your personal data

   Skyglobals takes the protection of your customer data seriously; however, the transmission of information over the internet is not entirely secure. While we will do our best to safeguard your customer data, we cannot guarantee its security during transmission through any channel, including our website. Any transmission of data is at your own risk.

8. Updates and amendments to the policy

   Skyglobals reserves the right to change the terms of this policy at any time without notice. Your continued use of the website signifies your acceptance of any amendments. We advise you to review the policy terms regularly. If you do not accept any modifications, you may terminate your use of our services immediately.

9. Sharing of travelers’ photos and videos

   By voluntarily submitting your travel photos or videos to Skyglobals after using our services—whether on our website or through any other communication—you grant Skyglobals a non-exclusive, perpetual, worldwide, royalty-free, transferable, and sub-licensable license to edit, broadcast, reproduce, use, syndicate, print, and distribute your submissions in connection with Skyglobals and its affiliates’ websites and platforms. You represent that you have the legal authority to grant this license and that your submissions do not violate any laws or agreements with third parties, and do not infringe on any copyrights, privacy rights, or other intellectual property rights.

10. Security measures

    Skyglobals employs stringent security measures to protect against the loss, misuse, and alteration of information under our control. When you access or change your account information, we utilize a secure server to ensure your data's safety. We adhere to strict security guidelines to safeguard your information from unauthorized access. When you choose to avail yourself of our services through the website, control is transferred to a specified and authentic payment gateway (such as PayU, Citrus, EBS, or PayTm) to securely process your credit card, debit card, or banking information for the transaction.

11. Option to opt-out

    You may opt out of receiving non-essential promotional and marketing communications from Skyglobals and our partners after setting up your account. To unsubscribe from our materials, please contact us at sales@skyglobals.com. All information you provide is voluntary, and you can withdraw your consent at any time; however, doing so will result in the inability to use our services. You have the right to access, modify, or eliminate the information we have collected from you. We will not retain personal information longer than necessary for lawful purposes. If you do not agree to the terms of this policy while using our services, please withdraw your consent or modify your information by writing to us at sales@skyglobals.com.

12. Advertisements on the website

    Skyglobals may use third-party advertising websites to display ads when you visit our website. These websites may use your personal information to provide advertisements related to goods and services of interest to you. However, we cannot confirm or guarantee the privacy practices of these third-party sites and disclaim any liability for losses arising from privacy infringements or other issues. We encourage you to review the privacy policies of any third-party advertising websites before accessing them.

13. International transfer of information

    Skyglobals' corporate office is located in Gurgaon, Haryana, India, where it conducts its operations. As a result, customer data will be accessible to Skyglobals' offices and appointed agents in India. This means that customer data may be transferred to and stored outside of your country and the European Economic Area (EEA). If you are an EU resident, the transfer of your customer data outside the EEA is necessary for providing services to you by Skyglobals or its agents.

14. Rights of EU data subjects

    If you are a resident of the EU, you have certain rights regarding the customer data we hold about you, as detailed below. These rights apply in specific circumstances where Skyglobals holds authority over the data and is legally or contractually permitted to do so under applicable local laws. We also outline how you can exercise these rights.

    1. Right to information - includes contact details for the DPO, the purposes for processing personal information, and the rights of the individual.
    2. Right to access the personal information that is processed.
    3. Right to erasure (“Right to be forgotten”).
    4. Right to rectification.
    5. Right to restriction of processing.
    6. Right to data portability of the personal information supplied to Skyglobals by the EU resident.
    7. Right to object (opt-out) to processing (unless Skyglobals has compelling legitimate grounds).

    EU residents can exercise these rights by submitting a request directly to dpo@skyglobals.com.

15. Confidentiality of information

    You acknowledge that we may provide you with certain confidential information not available on the public domain of our Website. You agree not to disclose this confidential information without our prior written consent. Additionally, your information will be treated as confidential and will not be shared with any third party unless legally required to do so by the appropriate authorities or as permitted by this Policy.

16. Disclaimer

    As a user of the Website and App, you understand and accept full responsibility and risk associated with your use of these platforms, the internet, and any documents you post or access. Your usage is subject to our Policy, and if you do not agree, we kindly ask that you refrain from using Skyglobals.

17. Grievance officer

    If you have any grievances, please feel free to reach out to our Grievance Officer, whose contact information is provided below for your convenience at Skyglobals.

    Mr. Harshit Gupta

    411, Southern Park, Saket

    New Delhi - 110017

    Contact +918860685225

    Email sales@skyglobals.com